Building constructive dialogue through data
CNTS was founded by Radoslav Raykov with a simple conviction: organizations make better decisions when they listen to the people they serve. Since 2014, we've been building always-on analytics ecosystems for continuous feedback - for municipalities, government institutions, and businesses across Bulgaria.
Our proprietary platform kazva.bg powers continuous analytics for over 50 organizations - from Bulgaria's 4 national airports to Minimart's 300+ stores. We don't just collect opinions - we combine AI-powered analysis with expert interpretation to deliver decisions, not dashboards.
We comply with GDPR standards for personal data protection and guarantee the anonymity of every review. Aligned with global best practices (ESOMAR, AAPOR). Aligned with ISO 10004:2018 (the international standard for customer satisfaction monitoring), ISO 9001:2015 §9.1.2, and CAF 2020 - the EU's public administration quality framework adopted by 94+ Bulgarian municipalities.
What sets us apart
Always-on analytics
We capture insights continuously - not months later through quarterly surveys. Companies winning today are listening all the time.
AI-powered, expert-interpreted
Negative feedback triggers alerts to management within 5 minutes. Automated AI-powered weekly digests summarize trends and recommend actions - not raw charts waiting for someone to interpret them.
Proven results
Every solution is validated with real data across 1.2M+ reviews. Not theory - actions taken, services improved, citizens heard.
Partnership approach
We handle deployment end-to-end: QR stickers, posters, training materials, and team onboarding. Your IT department deploys nothing. From first call to live data in 2 weeks.
Standards & Compliance
Recognized innovations
Our work has been recognized by leading European and national organizations for innovation in the public sector and business.
Digitalisation
Municipality of Stara Zagora
Among the first 9 out of 300+ nominated projects across Europe in the Digitalisation category - for the direct citizen dialogue system kazva.bg.
View case study →IT solution implemented in organization
bTV Media Group
Award for implementing a real-time audience analytics system enabling direct dialogue between bTV and viewers.
View case study →Innovative Marketing & PR
LB Bulgaricum
Award for innovative application of continuous customer analytics in LB Bulgaricum's marketing strategy.
Contact us
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