Continuous HR feedback instead of annual surveys
The Problem
Most companies measure employee satisfaction once a year with a lengthy 40-60 question survey. By the time the data is analyzed, it's months out of date. Problems accumulate, talent leaves, and HR learns last.
Annual surveys aren't truly anonymous -- in small teams, responses are easily identified. Participation drops below 30% because employees see no change. The result: decisions based on incomplete data from the past, instead of the real organizational pulse.
The Solution
QR codes in offices, production floors, and company vehicles give employees a permanent, anonymous feedback channel. They scan, respond in under 60 seconds, and continue their work. No app, no registration.
The kazva.bg dashboard shows eNPS in real time by department, location, and period. Automated AI reports identify trends before they become problems. Instead of an annual snapshot, you get a continuous pulse -- plus documented evidence for ESG and ISO 10018 compliance.
Standards and regulations for employee engagement
ISO 10018:2020 -- Quality management: guidelines for people engagement
The organization shall establish processes to measure employee engagement and competence. Periodic satisfaction tracking required.
Non-conformity at audit -- risk to ISO 9001 certification
Enforcement: Certification bodies (TUV, SGS, Bureau Veritas)
kazva.bg provides continuous engagement measurement -- documented and audit-ready
ESG -- Social Component (S)
Companies must demonstrate employee care: satisfaction measurement, feedback channels, actions taken on results.
Downgraded ESG rating, restricted access to capital
Enforcement: Investors, stock regulators, ESG rating agencies
Systematic employee feedback with documented reports -- evidence for ESG Social
Bulgarian Labour Code, Art. 7 -- Right to information and consultation
Employers must inform and consult worker representatives on matters affecting working conditions.
Fines for lack of consultation
Enforcement: GLI (General Labour Inspectorate)
Permanent digital consultation channel -- exceeds minimum requirements
EU Directive 2002/14/EC -- Informing and consulting employees
Employers with 50+ employees must provide mechanisms for informing and consulting workers on employment and working conditions.
Enforcement: Transposed via Bulgarian Labour Code
kazva.bg = digital consultation mechanism, EU directive-compliant
Research-backed evidence
The financial infrastructure company deployed continuous feedback via QR codes at all workplaces.
Banks and financial institutions require documented employee care -- for central bank audits and ESG reporting.
30-40% annual turnover in IT -- early dissatisfaction detection saves 6-9 months' salary per position.
Shift workers in halls and warehouses -- QR codes are the only way to reach them anonymously.
Minimart uses kazva.bg across 300+ locations -- employee and customer feedback in one platform.
Municipalities use kazva.bg for citizen and employee feedback -- unified platform.
Centers with 500+ agents -- micro-surveys after training and on every floor retain talent.
Medical staff on shifts -- anonymous feedback reveals burnout before resignation.
Features
For the HR Director
Real-time eNPS by department and location. Automated AI reports with trends and recommendations. Documented engagement for ESG reporting and ISO 10018.
For the Team Manager
Quick team feedback without formalities. Early detection of issues before they lead to resignations. Concrete data for 1-on-1 conversations.
For the CEO
Reduced turnover -- saving 6-9 months' salary per position. ESG Social evidence for investors and the board. Real data instead of gut feelings about organizational health.
For the Employee
Anonymous feedback channel -- no fear of consequences. Under 60 seconds -- doesn't take away from the workday. Visible change -- feedback leads to action.
Ready to transform your feedback?
Get in touch to discuss how kazva.bg can help your organization.
Book a 25-minute consultation