Teteven Municipality introduces the kazva.bg platform

Teteven, a mountain municipality in the Lovech Province of central Bulgaria, has adopted the kazva.bg platform to collect feedback from both residents and the tourists who visit the region. QR code stickers have been placed at tourist sites, museums, kindergartens, nature trails, sports and cultural venues, municipal offices, and administrative centers - over 70 locations in total.

What makes Teteven's implementation notable is the context. This is not a large urban municipality with concentrated infrastructure. The terrain is mountainous, the settlements are dispersed, and a significant share of the people interacting with local services are seasonal visitors rather than permanent residents. The platform requires no app download - a phone camera and a QR scan are all it takes - making it equally accessible to locals and tourists passing through.

Mayor Madlena Boyadzhieva framed the initiative as a deliberate choice: "Modern technologies can be a powerful tool for community development when used thoughtfully." The feedback covers key areas including sports, culture, tourism, municipal administration, and education - domains where understanding user experience directly informs investment priorities and service improvements.

Teteven joins a growing network of more than 10 municipalities, private companies, and media organizations using kazva.bg. Nationally, the platform has collected over 2 million opinions from more than 500,000 Bulgarians. For smaller municipalities considering digital feedback, Teteven offers proof that the model scales down as effectively as it scales up - the technology is simple enough to work in a village office or on a mountain hiking trail.