UTP introduces modern electronic system for education quality assessment

The University of Telecommunications and Posts (UTP) in Sofia has launched a pilot project using the kazva.bg platform to collect anonymous, real-time student feedback on education quality. The system covers four dimensions: lecture content, instructor performance, campus facilities, and administrative services. The platform was demonstrated to the university's academic leadership by Vladimir Ognyanov and Radoslav Raykov.

Privacy is central to the design. Feedback is accessible exclusively to the university's academic leadership - students can share honest assessments without concern for repercussions. Rector Prof. Dr. Miglena Temelkova expressed her expectation that the pilot would give students a meaningful channel for participating in the improvement of their own education, replacing the token end-of-semester surveys that most universities rely on.

The choice of kazva.bg reflects the platform's established track record outside academia. It is already used by bTV Media Group, Borika (Bulgaria's card payment processor), several municipalities, and numerous businesses. To date, the platform has collected over 2 million opinions from approximately 500,000 Bulgarian citizens. That experience in large-scale feedback collection translates directly to the educational context, where the challenge is the same: gathering structured, actionable data from a large population that has little incentive to fill out traditional surveys.

The UTP pilot marks new territory for kazva.bg - a move from municipal services and the corporate sector into higher education. If successful, the model could offer Bulgarian universities something they currently lack: a permanent, structured, and anonymous feedback channel that replaces periodic formal surveys with continuous real-time data. For students, it means their voice reaches decision-makers not once a semester, but every day.