UTP introduces new feedback system Kazva.bg

On May 9, 2025, the Higher School of Telecommunications and Posts (UTP) in Sofia officially launched kazva.bg as a new channel for student feedback. Rector Prof. Dr. Miglena Temelkova introduced the initiative as a pilot project aimed at improving the quality of teaching and student services. Vladimir Ognyanov and Radoslav Raykov from the kazva.bg team demonstrated the platform during the launch event.

The concept is straightforward: students can rate lectures, practical sessions, and administrative services immediately after each interaction. A QR code scan opens a short questionnaire, and an anonymous rating is submitted in seconds. No app download, no account creation - the same low-friction approach that has worked in municipal and corporate settings, adapted to the academic environment.

A key design decision concerns data access. Feedback results are available exclusively to the academic leadership - the rector's office and department heads. Students remain fully anonymous, and individual instructors do not have real-time access to their own ratings. This model addresses a genuine tension in higher education: the need for honest feedback in an environment where students and professors interact over years, not minutes.

For UTP, the adoption of kazva.bg represents a shift from end-of-semester paper surveys - if they happen at all - toward continuous, structured measurement of the educational experience. If the pilot delivers on its promise, it could serve as a model for other Bulgarian universities looking to close the feedback gap between students and institutional leadership.