Instant guest feedback - not TripAdvisor
The Problem
Hotels and restaurants learn about problems too late - from negative reviews on TripAdvisor or Booking.com, posted days after the visit. By then the guest is lost and the public review damages the rating.
Staff have no mechanism for capturing dissatisfaction in the moment. Comment boxes are rarely filled, and the question "Did you enjoy your visit?" almost always gets a polite "Yes." Real problems - a noisy AC unit, slow room service, a dirty table - stay hidden.
The Solution
kazva.bg places QR codes at the reception, in rooms, on tables, and on key cards. Guests give anonymous feedback in under a minute - immediately, while the experience is fresh.
Negative ratings trigger a push notification to the duty manager with location and details. The manager can act before the guest even leaves the property.
Smart review routing invites satisfied guests to share their opinion on Google or TripAdvisor, turning them into brand ambassadors.
Quality standards in hospitality
ISO 22483:2020, §12
Measuring guest satisfaction through surveys and feedback forms
Enforcement: Certification bodies (TÜV, SGS, Bureau Veritas)
QR-based feedback is a modern implementation of the §12 requirement
Research-backed evidence
Public reviews drive revenue. Smart review routing turns satisfied guests into online brand advocates.
Active online reputation management has a direct financial impact. Catching issues before they go public reduces negative reviews.
Features
Smart review routing
Satisfied guests are invited to share on Google or TripAdvisor. Dissatisfied guests are routed to an internal channel for resolution.
Real-time guest recovery
Push notifications on negative ratings with location and details. Managers can act before the guest even leaves the property.
QR codes at every touchpoint
Reception, room, restaurant, spa, pool bar - each zone has its own QR code for precise experience analysis.
Multilingual surveys
Automatic language adaptation based on device settings. Support for 10+ languages, ideal for international guests.
Ready to transform your feedback?
Get in touch to discuss how kazva.bg can help your organization.
Book a 25-minute consultation