Citizens' voice - straight to city hall
The Problem
Municipalities rely on office hours, phone complaints, and occasional surveys to gauge citizen opinion. These channels reach a tiny fraction of the population and create a distorted picture - mostly complaints are heard, while the silent majority stays invisible.
Without a continuous stream of structured feedback, municipal leadership cannot objectively prioritize investments. Decisions about playgrounds, public transport, and urban spaces are made without data on actual citizen satisfaction.
The Solution
kazva.bg places QR codes at key public touchpoints - playgrounds, bus stops, parks, administrative buildings. Citizens scan, rate, and share opinions in under a minute, with no app or registration required.
The municipal administration gets a real-time dashboard with NPS by district and service, automatic alerts when satisfaction drops, and monthly trend reports.
Data enables objective comparison across settlements within the municipality and informs budget priorities with real citizen opinions.
What the law requires from your municipality
Administrative Services Ordinance, Art. 24
Mandatory annual satisfaction surveys using 5 methods
Deadline: Annual report due April 1
Enforcement: Council of Ministers
kazva.bg generates data for 3 of the 5 methods: surveys, complaint analysis, and mystery shopping
CAF 2020, Criterion 6
Systematic measurement of citizen satisfaction
Deadline: Ongoing
Enforcement: IPA (Institute of Public Administration)
94+ Bulgarian administrations already apply CAF — kazva.bg provides the data for Criterion 6.1
Ready to transform your feedback?
Get in touch to discuss how kazva.bg can help your organization.
Book a 25-minute consultation