Feedback at checkout - not in a survey
The Problem
Retail chains with dozens or hundreds of stores have no way to understand what customers think about a specific location in real time. Online reviews are sparse and unstructured, while mystery shopping covers just a few visits per store per year.
Without continuous monitoring, problems - rude service, dirty restrooms, missing products - go unnoticed for days. Store managers lack objective data for cross-location benchmarking, and headquarters cannot identify systemic trends in time.
The Solution
kazva.bg places QR codes at checkout, at the entrance, and on product packaging. Customers scan after purchase and rate their experience in seconds - no app, no registration. Every rating is linked to a specific store.
Negative ratings trigger an instant push alert to the store manager. Headquarters sees NPS by store, by region, and by period in a unified dashboard. Automated reports flag stores with declining trends.
The result: fast response to issues, objective basis for bonuses and training, and a continuous stream of customer opinions instead of annual surveys.
Quality standards in retail
ISO 9001:2015, §9.1.2
Systematic monitoring of customer satisfaction
Enforcement: Certification audits (12 accredited bodies in BG + 40 international)
kazva.bg generates the satisfaction evidence that auditors require during ISO certification
Consumer Protection Act
Consumer complaint handling procedures
Enforcement: Consumer Protection Commission
Tracking and categorization of consumer complaints
Research-backed evidence
Full chain-wide feedback system rollout with per-store NPS from month one.
Instant feedback enables response before losing the customer. Every day of delay increases churn risk.
Features
Per-store NPS in real time
HQ sees NPS by store, region, and period in a unified dashboard. Automated reports flag locations with declining trends.
QR codes at checkout and on packaging
Stickers at checkout, entrances, and on product packaging. Customers scan after purchase - no app, no registration.
Cross-location benchmarking
Store rankings with filters by city, region, and manager. Objective basis for bonuses, training, and operational decisions.
Manager alerts
Negative ratings trigger instant push notifications to the store manager with details for on-the-spot resolution.
Ready to transform your feedback?
Get in touch to discuss how kazva.bg can help your organization.
Book a 25-minute consultation