Passenger feedback for public transport

<0.1% of passengers file formal complaints

Mandatory EU 1370/2007, EN 13816 See details →

The Problem

Public transport serves hundreds of thousands of passengers daily, but feedback comes only from phone complaints or formal petitions to the municipality. These channels capture less than 0.1% of passengers and paint a heavily skewed picture - only extreme dissatisfaction is heard.

Transport operators don't know which routes have comfort problems, which stops need improvement, or how satisfaction changes after schedule adjustments. Investments are made in the dark.

The Solution

kazva.bg places QR codes at stops, inside vehicles, and on tickets. Passengers scan and rate their experience anonymously - route, cleanliness, punctuality, comfort - in under a minute.

The transport operator gets a dashboard with NPS by route, by stop, and by period. Automatic alerts signal sharp drops in satisfaction. Data enables objective comparison across routes and informs decisions about network planning and investments.