NPS Calculator
Calculate your Net Promoter Score for free. Enter response counts or individual scores and get an instant result with interpretation.
Enter the number of responses in each category:
Benchmarks
Average NPS by Industry
Compare your score against typical values across different sectors.
Hospitality
35 - 55 Education
30 - 50 Retail
30 - 45 Financial Services
25 - 40 Airlines
20 - 35 Media
20 - 40 Municipal Services
15 - 30 Transport
10 - 25 FAQ
Frequently Asked Questions
What is NPS?
NPS (Net Promoter Score) is a metric for measuring customer loyalty. It is calculated as the difference between the percentage of promoters (satisfied customers) and the percentage of detractors (dissatisfied customers). The score ranges from -100 to +100.
How is NPS calculated?
NPS = % Promoters - % Detractors. First, classify responses: promoters (score 80-100), passives (50-79), and detractors (below 50) on a 1-100 scale. Then calculate the percentage of each group and subtract detractors from promoters.
What is a good NPS score?
An NPS above 0 is good (more promoters than detractors), above 50 is excellent, and above 70 is world-class. Average NPS varies by industry - retail is 30-45, airlines 20-35, and municipal services 15-30.
How does kazva.bg measure NPS?
kazva.bg uses a 1-100 scale (instead of the standard 0-10), which provides a more precise picture of customer experience. Promoters score 80+, passives 50-79, detractors below 50. Data is collected in real time via QR codes, web forms, and a mobile app.
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