Healthcare Facilities - Real-Time Patient Feedback
A QR code in the waiting room, the ward, or the reception. The patient rates in seconds, management sees the results in real time.
Real-time patient feedback
The Challenge
Most patients don't share their opinion about the service - neither on-site nor afterwards. Management has no visibility into the real patient experience across departments and shifts.
The complaint book is a formality. Paper surveys are processed slowly and participation is minimal. Problems remain hidden until they escalate.
The Solution
kazva.bg places a QR code at every touchpoint - reception, waiting room, doctor's office, hospital room. The patient scans and rates in 30 seconds, anonymously, no app needed.
On a low rating, management receives an automatic notification. Data is available by department, time period, and specific criteria - service quality, cleanliness, waiting time.
Results
Management receives continuous feedback that reveals the real picture across departments and teams. Problems are identified early, and improvements are measured with concrete data.
Patient satisfaction becomes measurable and trackable - based on data, not assumptions.
How It Works
From scan to feedback in 30 seconds
Scan
The QR code at the reception, in the waiting room, or in the ward
Rate
Anonymously, on a 1-10 scale
Select a reason
Choose the main factor behind the rating
Specify
A follow-up question for the selected category
Thank you
Links to the website, social media, and useful information
Try it yourself
This is exactly what the patient sees. Takes 30 seconds - no app, completely anonymous.
- Takes seconds
- Anonymous
- No installation
What You Get
What kazva.bg can cover
Staff Service
Rate the attitude, professionalism, and responsiveness of medical and administrative staff.
Waiting Time
Patients rate how long they waited - by department and time slot.
Cleanliness & Hygiene
Rate the cleanliness of rooms, restrooms, waiting areas, and common spaces.
Hospital Rooms
Rate the comfort, equipment, and overall experience in the room.
Automatic Reports
Aggregated results by department, time period, and criteria - no manual processing.
Automatic Alerts
On a low rating, management receives a notification with details - department, criteria, and comment.
Transformation
Current Model
- ✕ Patients stay silent or only share with family
- ✕ Negative reviews on Google and Facebook
- ✕ Management learns about a problem from a complaint or public post
- ✕ No systematic way to collect feedback
With kazva.bg
- ✓ QR code at every touchpoint
- ✓ Real-time data by department and criteria
- ✓ Automatic alerts on low ratings
- ✓ Measurable improvements, not assumptions
The Patient Journey
A QR code at every point of the stay
Waiting Room
The patient rates the waiting time and reception service while still waiting.
Doctor's Office
After the exam, the patient rates the doctor's attitude, communication, and professionalism.
Hospital Room
During a longer stay, the patient rates the comfort, cleanliness, and team care.
Appointment
The patient books an appointment or visits the healthcare facility
Waiting room → feedback
Scans the QR code and rates the wait and reception
Doctor's office → feedback
Rates the examination, communication, and professionalism
Hospital room → feedback
Rates the comfort, cleanliness, and team care
Data
Management receives the results in real time
Implementation
Three steps to first results
Setup
We adapt the questionnaire for your departments and criteria. We define the touchpoints for the QR codes.
Launch
We place the QR codes at the defined touchpoints. We set up the dashboard, alerts, and reports.
First Results
Real-time data by department and criteria, with specific comments and automatic alerts.
Approach Comparison
| kazva.bg | Complaint Book / Paper Surveys | |
|---|---|---|
| Data | Real-time | Weeks to months |
| Participation | High - 30 seconds, anonymous | Low - formality |
| Detail | By department, criteria, and period | General impressions |
| Response | Automatic alert on issues | Reaction after escalation |
More case studies
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Passenger feedback from 4 national airports. Real-time notifications on low ratings.
HR / Employee ExperienceEmployee feedback - every day, not once a year
QR code at the workplace. Anonymous rating in 30 seconds. HR sees results immediately.
Finance / HRBORICA - 29 offices, one platform
29 offices, one dashboard. Customer ratings by location and period.
Want to hear your patients?
See how QR codes and automatic alerts improve the patient experience.
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